Preigo Fover Technologies - Monthly Newsletter October 2009. Issue: 8
Trouble Shooting

Where is MY SITE??? Not able to view it? Then Read on...

Have you ever had to complain to your hosting company that your updates are not working even after their constant reassurance that it is implemented and working? Or have you ever typed in your website address in the address bar of your web browser and sat glued to your chair wondering what happened to it seeing the message Oops! This link appears to be broken”? “Shocked”, “Dismayed”, “Embarrassed”, “Horrified”- which term will perfectly suit the emotion at that particular moment?

While viewing websites, people no matter owners or visitors, may come across some common problems. If you are just a visitor, you need not have to mind it, but if you are the owner, you don’t need a bigger thing to worry about. The difficulty is knowing what is the cause of these problems – your computer, browser, the internet connection or the website server.

Here are some tips to help you understand the problem and where possible, fix the problem yourself.

Invisible Updates?

Try clearing the Browser Cache:

Many a time the up-to-date changes made in your website may not be viewed, even if you refresh the page over and over again. This happens due to Browser cache.

When you visit a web page, the browser stores a copy of the page to speed up page loading in future. When you return to a page you have visited previously, most files and images are loaded from this 'cache' and hence sometimes when a page changes, you won't be able to see the most up-to-date version unless you clear your cache.

Different browsers have different steps to clear its cache. If you don't know which browser you are using, go to the Help menu to get information about your browser. First confirm the browser you are using and follow the steps accordingly.

Browsers

Internet Explorer 7
  1. Go to the Tools menu and choose Internet Options
  2. Select the General tab
  3. Find Browsing history and click Delete
  4. Locate Temporary Internet Files and click Delete files
  5. Click Close then OK to close the windows
  6. Reload the page
Internet Explorer 5 and 6
  1. Go to the Tools menu and choose Internet Options
  2. Select the General tab
  3. Locate Temporary Internet Files and click Delete files
  4. Click OK to confirm, then OK again
  5. Reload the page
Firefox
  1. Go to the Tools menu and choose Clear Private Data
  2. Tick the Cache checkbox and click Clear Private Data Now
  3. Reload the page
Safari
  1. Go to the Edit menu and click Empty Cache
  2. Click Empty to confirm
  3. Reload the page
Missing Websites/ Broken Links

Connection Problems

It is very frustrating when particularly on a busy day, you can't get to your website or pick up your email. Often this is not a problem that you can solve. If you can't see your website, the problem could be any of the following:

DNS Problems

If you can see some websites but not others, you may have a Domain Name Server (DNS) problem. Restarting your computer may solve this error. Many websites are hosted on the same server, so if you can get to one site hosted by a server and not other on the same server, it may be a DNS problem.

You can clear this by clearing your DNS cache:

  1. Click the start button
  2. Go to All Programs
  3. Choose Accessories
  4. If you have Vista, right-click Command Prompt and right click Run As Administrator
  5. In the new window that opens, type ipconfig /flushdns

Internet Connection Down

In case you are not able to view any website, then your internet connection is probably down. To check this, restart your computer and check if you can reach websites like Yahoo, Rediff or Google.

Get In Touch

If none of these solutions solve your problem, don’t worry; get in touch with us and we'll help you sort it out.

Contact Us to let us help you.

Web Feeds

Moving your Website to a New Hosting Server
Better still, if you believe its high time you moved on to a new web developer, read on…

Many of our clients approach us because they are unhappy with the service they received from their previous website developers. Their major complaints often include the very long delays in getting their sites updated, inefficient customer service, high server down time, lack of proper guidance and support from the web developer’s side, and heavy expenditure. If any of these complaints is in your mind too, then you should be considering taking your business elsewhere, but we insist, only after giving your present developer a final chance.

Try to solve the existing disputes

It is always best to have a frank discussion about your concerns and requirements with your web developer to resolve minor issues caused by simple misunderstandings or miscommunication.

But if disputes seem never ending, check the original project documentation and agreements made via letter or email. It's important to make sure that every aspect of a website project is recorded in detail before agreeing to a quote and is followed all through the process.

If you feel the contract hasn't been honoured or you decide to leave for any other reason, try to negotiate an amicable settlement keeping in mind that it will be a lot helpful if you retain the co-operation of your existing web developer. However this may not be always possible and sometimes you will be forced to take action.

Follow these easy steps to make moving your website to a new hosting server as effortless as possible.

Setting up a New Hosting Account

After selecting a reliable web host, the next step is to setup a new hosting account. If your website has a database, you must make sure that your hosting account uses the same technology as your current server. If your site is using Active Server Pages, you will generally need a Windows hosting plan and if it is using PHP/MySQL, you can use a Linux hosting plan. Other server and database technologies are available, so ensure that your new host server is compatible with your website.

Backing up Current Website

Backing up your current site would be easy if you have a record of your website and domain hosting package plus login details for a control panel and FTP. If you know where the control panel is but have lost your login details, you can use the forgotten password facility to get an email reminder with the login details. But unfortunately, if you don't know where the website is hosted and cannot get hold of this information, don’t worry, there is still a remedy.

Follow these steps:

  1. Click the start button
  2. Go to All Programs
  3. Choose Accessories
  4. If you have Vista, right-click Command Prompt and right click Run As Administrator. In Windows XP, just click Command Prompt.
  5. In the new window that opens, type tracert [your domain name] e.g. tracert preigo.com

The final line of the tracert (short form for trace route) will show the website or IP address of the computer hosting the website, and will give an indication of the web hosting company. If the web hosting package is in your name, then contact technical support or customer services of the web hosting company to find out how to access the website files. Once you have gained access you should download a copy of the entire site to your computer's hard drive in case you need to upload it to a new location. If you're concerned about your site being altered or removed, change the login details straight away.

You can also export any databases you may need. If both the old and the new host use the popular cPanel hosting administration, you can backup your entire site and migrate it to the new hosting account via cPanel without having to upload each file individually. This will save your time. You may need to reestablish database connections by creating the authorized user accounts on your new hosting server.

Setting up Email Accounts

In order to make the transition as perfect as possible, you will have to setup all your existing email accounts on your new hosting account. This ensures that all your emails are delivered when you change your DNS over to the new host. If you are using Outlook, it may need some configuration to work with your new host, but if your accounts are established, your messages will be delivered.

Or if you are using your current host's webmail program to check your email, then you will have to download all your mails to a client such as Outlook. This prevents old email from being lost when your current host account is closed.

Uploading Website Files and Testing your Site

Next, upload your site files via FTP and import your databases. Establish a connection to your database and test your website via the temporary URL provided by your host provider. This testing is imperative to make sure everything works properly at this step.

Changing Your Domain Name's DNS Settings

In this step, you will have to change the DNS settings of your domain name to point to your site at your new hosting provider.

First, check the registration record of your website's domain name. Domain registration details are publicly available and can be checked through a number of internet query tools such as Demon's or sites like www.dnsstuff.com.

A domain will be registered with an owner's name, postal address, contact email address and the website's name servers. If you are named as the owner, you have the authority to update the other details, including the name servers which control which website the domain points to. In order to gain full access, you may need to prove your identity to the domain registrar by sending a fax on headed paper and copies of recent bills with your name and address.

Once you have control of the domain you can update any details that are incorrect, for example the contact email address. You can also update the name servers to point to a new web location where your website is located.

You can obtain the proper DNS settings from your new host, and your old host or your domain registrar should be able to help you enter these if you're having trouble. DNS changes take up to seventy-two hours to propogate or update across the internet, so wait at least that long before moving on to the final step.

Cancelling Your Old Hosting Account

Once your new host is up and running, your website is working perfectly as planned and your email is all in place, it is time to cancel your old hosting account. Once that is complete, you have successfully migrated your website from your old hosting provider to your new host!

It's not difficult to switch to a new web host and if you complete the above steps in order, the transition will be as effortless as possible. But if you feel it is a complicated process, then we're happy to assist you at each and every stage or take over the entire process.

Contact us if you've got any questions or would like advice regarding the transferring of your website.

Preigo Fover Technologies - Let the world know You!



Website releases:
Sparrows
scstkerala.org

The Kerala State Development Corporation for Scheduled Castes & Scheduled Tribes Ltd., came into being in 1972, as a Company incorporated under the Indian Companies Act 1956, as a part of the policy initiatives taken by the Govt. of Kerala to bring the most downtrodden and impoverished SC/ST masses to the main stream of national development.

Client speaks...

“Our motto is the overall welfare of the downtrodden in the society. We stand and strive for the betterment of the poor marginalised group. In this regard, you give an extensive exposure of our activities and it is well placed to attract the web visitors. We hope that our web site gets enough reception in the ever increasing online community. We appreciate the co-operation and the team spirit among the members of preigo team to achieve their goal, during our interaction with your firm.”

K.M.Mohanan,
Managing Director, KSDC (www.scstkerala.org)

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Why Preigo Fover?

Preigo Fover Technologies, concentrates on expanding your company ’s market visibility. Our consulting and Internet marketing services are delivered to get you to be at the "top of mind" with your customers, prospects and partners. Expanding into a new market or sharpening your visibility?

Let us work with you to make it happen… fast.

Visit www.preigo.com for details

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